Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud

People of Talkdesk’s make contact with-heart-as-a-assistance suite have new tools to improve consumer encounter, these kinds of as digital agents, remote agent aid and deeper hooks into internet marketing, integrations with CRM cloud platforms and connections to business collaboration tools these kinds of as Slack and Microsoft Teams.

The firm produced twenty new attributes in the weeks leading up to its modern Opentalk 2020 digital person conference, and renamed its CCaaS offering Talkdesk CX Cloud. While some of the attributes, these kinds of as a workforce administration and business continuity, either ended up up and working or lengthy-planned, the COVID-19

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AtScale 2020.2 adds new self-service, cloud capabilities

Increased self-company capabilities and the capability to operate natively in multiple cloud environments highlight the launch of AtScale 2020.two.

AtScale, started in 2013 and dependent in San Mateo, Calif., specializes in data engineering by serving as a conduit involving stored data and organization intelligence applications, and till just lately concentrated on how to get huge data to do the job for analytics. The launch of its 2020.one update in January, nevertheless, marked a significant strategic shift with self-company analytics and data virtualization as central tenets.

AtScale 2020.two, which was unveiled on April 29 and is now commonly accessible, builds on

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