Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud

People of Talkdesk’s make contact with-heart-as-a-assistance suite have new tools to improve consumer encounter, these kinds of as digital agents, remote agent aid and deeper hooks into internet marketing, integrations with CRM cloud platforms and connections to business collaboration tools these kinds of as Slack and Microsoft Teams.

The firm produced twenty new attributes in the weeks leading up to its modern Opentalk 2020 digital person conference, and renamed its CCaaS offering Talkdesk CX Cloud. While some of the attributes, these kinds of as a workforce administration and business continuity, either ended up up and working or lengthy-planned, the COVID-19

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